Terms of Service

1. Agreement to Terms

By accessing or using the website at solxhealth.com or any products or services offered by SolX Health LLC ("SolX Health", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not access or use our Services.

These Terms apply to all visitors, customers, and others who access or use the Services. Enterprise customers with a signed Master Services Agreement (MSA) are subject to the terms of that agreement, which supersedes these Terms where they conflict.

2. Description of Services

SolX Health provides a cloud-based clinical intelligence platform including:

• GapInCare — care gap identification and management
• Mobile Check-In — HIPAA-compliant patient intake and check-in
• Campaign & Outreach — multi-channel patient engagement campaigns
• Patient Journey SMS — automated HIPAA-compliant SMS workflows
• Power BI Reports — clinical analytics and dashboards
• Agentic AI — autonomous care gap detection and closure

3. Account Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information and to keep your account credentials confidential. You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use at info.solxhealth@gmail.com.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable regulations
• Violate HIPAA or any other healthcare privacy law in connection with use of the Services
• Reverse engineer, decompile, or attempt to extract source code from our software
• Introduce malware, viruses, or other malicious code into our systems
• Attempt to gain unauthorized access to any portion of the Services or related systems
• Resell, sublicense, or transfer your rights to use the Services without written consent

5. HIPAA Compliance & Business Associate Agreement

Where SolX Health processes Protected Health Information (PHI) on your behalf, a Business Associate Agreement (BAA) is required prior to processing any PHI. Our Services operate on HIPAA-eligible Microsoft Azure infrastructure. Please contact us to execute a BAA before transmitting any PHI.

6. Intellectual Property

All content, software, trademarks, and intellectual property associated with the Services are owned by SolX Health LLC or our licensors. These Terms do not grant you any license to use our trademarks, logos, or branding without prior written consent.

You retain ownership of all data you submit to the Services ("Customer Data"). You grant SolX Health a limited license to process Customer Data solely to provide and improve the Services.

7. Fees and Payment

Pricing and payment terms are set forth in your applicable order form or MSA. All fees are non-refundable unless otherwise stated. We reserve the right to suspend access for overdue payments after reasonable notice.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOLX HEALTH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR SPECIFIC REQUIREMENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLX HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Termination

Either party may terminate these Terms or your account at any time with written notice. Upon termination, your right to access the Services immediately ceases. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and limitations of liability) shall survive.

11. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Orange County, Florida.

12. Changes to Terms

We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms on this page with a revised effective date. Continued use of the Services after changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms, contact us at: