Privacy Policy
Effective Date: April 18, 2026 · Last Updated: April 18, 2026
1. Introduction
SolX Health LLC ("SolX Health", "we", "us", or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at solxhealth.com or use our clinical intelligence platform and related services (collectively, the "Services").
As a healthcare technology company, SolX Health operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email address, phone number, organization)
- Account registration and profile information
- Demo requests, form submissions, and communications
- Billing and payment information (processed by PCI-compliant third-party processors)
2.2 Automatically Collected Information
- Log data (IP address, browser type, pages visited, time stamps)
- Device information (operating system, device identifiers)
- Usage analytics collected via privacy-compliant analytics tools
- Cookies and similar tracking technologies (see Section 6)
2.3 Protected Health Information (PHI)
When SolX Health processes PHI on behalf of covered healthcare entities, we do so solely as a Business Associate under a signed Business Associate Agreement (BAA). PHI is handled in strict accordance with HIPAA regulations and is never used for marketing or sold to third parties.
3. How We Use Your Information
- To provide, operate, and improve our Services
- To respond to inquiries, demo requests, and customer support
- To send transactional communications (account updates, security alerts)
- To send marketing communications where you have consented
- To comply with legal obligations and enforce our agreements
- To analyze usage patterns and improve platform performance
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Cloud infrastructure (Microsoft Azure), analytics, email delivery, and payment processors who are contractually bound to protect your data
- Business Partners: EHR vendors and integration partners as required to deliver our Services, under appropriate data processing agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
5. Data Security
SolX Health employs enterprise-grade security measures on Microsoft Azure, including:
- AES-256 encryption at rest and TLS 1.2+ in transit
- Role-based access control (RBAC) and multi-factor authentication
- Continuous monitoring, intrusion detection, and audit logging
- Regular security assessments and vulnerability testing
- HIPAA-eligible Azure infrastructure with available BAA
6. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data ("right to be forgotten")
- Object to or restrict certain processing activities
- Opt out of marketing communications at any time
To exercise these rights, contact us at info.solxhealth@gmail.com.
8. Data Retention
We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. PHI retention follows the terms of applicable BAAs and HIPAA requirements.
9. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at: